Privacy & Terms

Your account: your name, phone number and email address. Drivers also give us their licence, national ID and vehicle details so we can verify them before they carry passengers.

Your trips: where you were picked up and dropped off, when, the route taken, the fare, and the rating you leave. This is what your trip history is made of.

Things you send: messages to your driver, photos you attach, and anything you tell our support team.

Your device: device model, operating system version and a notification token, so we can send you ride updates and fix crashes.

Location is the one piece of data a ride-hailing app genuinely cannot work without, so it is worth being precise about it.

Passengers: we use your location to find your pickup point, show you nearby drivers, and follow your trip while it is happening. We stop when the trip ends.

Drivers: while you are online we record your location in the background, including when the app is not on screen. That is what lets us offer you nearby trips, show your passenger where you are, and settle a dispute about a route afterwards. It stops when you go offline.

We keep the location trail from a trip so it can be replayed if anyone questions the distance, the fare or the route. It is not sold, and it is not used to build an advertising profile of you.

To match you with a driver, price the trip, take payment, keep both sides safe, answer support questions, and meet our legal obligations. We also look at trips in aggregate to work out where we need more drivers.

We do not sell your personal information, and we do not use your trip history to target advertising at you.

Your driver or passenger: the other person on your trip sees your first name, your rating, and the pickup and drop-off points. Drivers do not get your phone number — calls and messages go through the app.

Companies, if you ride on a company account: your employer sees the trips they are paying for — date, route, and cost.

Service providers: we use Google Maps for maps and routing, Firebase for notifications and crash reports, ImageKit for photos, and the Prevail Group payment gateway for card and EcoCash payments. Each of them only receives what it needs to do its job.

The authorities: where the law requires it, or where someone’s safety is at risk.

You can pay with cash, or from your TapAndGo wallet. The wallet can be topped up with EcoCash or a bank card.

Card and EcoCash payments are handled by the Prevail Group gateway, which settles through ZB Bank. We never see or store your full card number — it is entered on your bank’s own secure page.

If you pay cash with a note larger than the fare and your driver cannot make change, the difference is credited to your TapAndGowallet and you can spend it on your next trip.

You can view and correct your details in the app under Account. You can turn off notifications, and you can revoke location permission in your phone’s settings — though the app cannot book a trip without it.

You can delete your account from Account → Delete Account. We remove your personal details and anonymise your trip records. We keep what we are legally required to keep, such as records needed for tax and for resolving disputes.

To ask what we hold about you, email privacy@tapandgo.co.zw.

What TapAndGo is. We connect passengers with independent drivers. The driver provides the transport; we provide the platform, take the payment and support both sides.

Your account. You need to be 18 or over. Keep your account details to yourself — you are responsible for what happens on it.

Fares. You see the price before you book. Where a trip allows you to offer a different amount, that offer is what you agree to pay. Waiting time at a stop is charged at the rate shown when you added the stop. Fares are in US dollars.

Conduct. Treat the other person decently. We may suspend an account for threats, harassment, discrimination, damage to a vehicle, or anything illegal.

Cancellations. You can cancel before the driver arrives. Cancelling repeatedly once a driver is on the way may attract a fee, which we will tell you about before it is charged.

Drivers. Drivers are independent operators, not employees. You are responsible for your own licence, insurance, roadworthiness and taxes, and for keeping your documents current with us.

Where we stand. We work hard to keep the service running, but we cannot promise it will never be interrupted, and we are not responsible for the conduct of a driver or a passenger. Nothing here limits any right you have under Zimbabwean consumer law.

Changes. If we change these terms in a way that matters, we will tell you in the app before it takes effect.

These terms are governed by the laws of Zimbabwe.

TapAndGo, Harare, Zimbabwe.
General: support@tapandgo.co.zw
Privacy: privacy@tapandgo.co.zw

Other ways to reach us